Privacy
Policy

When you visit our website, register an account, place an order, or interact with our services, we may collect the following types of information:

• Personal identification — name, email address, phone number, shipping and billing addresses
• Payment information — processed securely through our payment partners (bKash, SSLCommerz). We do not store your full card or mobile banking details
• Device & usage data — IP address, browser type, operating system, pages viewed, and time spent on our site
• Order history — past purchases, wishlist items, and cart contents
• Communication records — messages sent through live support or customer service

We use the information we collect to provide, maintain, and improve our services:

• Process and fulfill your orders, including delivery and payment confirmation
• Send order status updates and shipping notifications via SMS or email
• Provide customer support and respond to your inquiries
• Personalize your shopping experience with relevant product recommendations
• Send promotional emails and offers (you can unsubscribe at any time)
• Detect and prevent fraud, unauthorized access, and other security threats
• Analyze website traffic and usage patterns to improve our platform

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, encrypted storage of sensitive personal data
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data on a need-to-know basis
• PCI-compliant payment processing through trusted third-party providers

We use cookies and similar technologies to enhance your browsing experience:

• Essential cookies — required for site functionality, login sessions, and shopping cart
• Analytics cookies — help us understand how visitors interact with our site (Google Analytics)
• Marketing cookies — used to deliver relevant advertisements and track campaign performance
• You can manage cookie preferences through your browser settings at any time

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request corrections to any inaccurate or incomplete data
• Deletion — request deletion of your account and associated personal data
• Opt-out — unsubscribe from marketing communications at any time
• Data portability — request your data in a structured, commonly used format
• To exercise any of these rights, contact us at the email address below

We may share limited information with trusted third-party services that help us operate our business:

• Payment processors (bKash, SSLCommerz) for secure transaction processing
• Delivery partners for order fulfillment and shipment tracking
• Analytics providers (Google Analytics) for website performance insights
• Cloud hosting services for secure data storage and server infrastructure
• We do not sell, trade, or rent your personal information to third parties for their marketing purposes

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to reach out to us. We are committed to addressing your privacy concerns promptly.

You can contact us through our website's Live Support feature, or by emailing our support team. We aim to respond to all privacy-related inquiries within 48 hours.